(281) 893-1130

Mon-Fri: 7:30-5:00

Dependable, Professional Staffing in Houston Since 1978

Senior Customer Service Rep – 77066

Company summary:

Uniform Provider

 

POSITION SUMMARY:

Customer Service Representative

 

ESSENTIAL FUNCTIONS:

  • Able to decipher billing and shipping information on orders while paying tremendous attention to detail.
  • Works closely with the Production department and responsible for inputting the sewing and other detailed instructions from sales team for each order placed, about 20 on an average day.
  • Allocates inventory from both Houston and Midland warehouses.
  • Enters quotes into system from various customers; provides accurate pricing to customer with information given by the sales team.
  • Checks order status and responsible for reviewing each open order and report the status to the customer as well as give an estimated time of completion on orders placed.
  • Ensures each order is following the natural course and troubleshoot should there be any issues.
  • Provides substitutes for customers when item is on backorder or if sizing is not available in specific brand.
  • Knowledgeable on the products specifications and if product can be logoed.
  • Responsible for releasing each order placed and aware of the deadline for when the customer needs the item(s).
  • Partners closely with sales, purchasing and production teams on multiple issues throughout the day.
  • Understands the specific customer and how each company likes orders placed as well as additional details.
  • Provides assistance with questions on employee points programs as well as help customers navigate through the site.
  • Initiates customer returns.
  • Verifies current stock in warehouse and assists customer on estimated production and delivery time for certain orders.
  • Verifies if orders can be shipped partial or a full order is needed to ship.
  • Processes orders within 24 hours of receiving.

 

 

 

 

POSITION REQUIREMENTS:

  • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
  • Organizational skills with the ability to handle multiple tasks and/or projects at one time.
  • Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.
  • Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs.
  • Ability to work with tight timeframes and follow through with the customer on a regular basis.
  • Ability to proof and send orders multiple times a day.
  • Able to manage tremendous amounts of data quickly with accuracy.
  • Can manage through multiple computer applications with speed and accuracy.
  • Ability to multi-task while under pressure.
  • Maintain a high level of professionalism to a wide range of customers.
  • Ability to work in a team environment as well as cross-functionally.

 

EDUCATION/TRAINING REQUIRED:

  • High School diploma or equivalent
  • Minimum of 3 years of experience working directly with customers as well as heavy data entry.
  • Proficient in Microsoft Office Suite

 

Salary  Based on experience

 

Hours: 8:00AM to 5:00PM

 

Please email resume to: cynthia@cypresscreekpersonnel.com

 

Must be able to pass National Criminal Background check and Drug Screen

 

Recruiter: Cynthia Maltez